PRIVACY POLICY
Last updated: 25 August 2026
Putting Crazy is a trading name of Farnham Sound and Light Limited ("we", "us", "our" or "Putting Crazy").
Farnham Sound and Light Limited is a company registered in England and Wales under company number 08223348.
Registered office:
Victoria House
South Street
Farnham
England
GU9 7QU
Our operating address is:
1 Potts Farm
Farnham
Surrey
GU10 5EG
We operate the website www.puttingcrazy.com (the "Website").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and the rights you have in relation to your personal information.
This Privacy Policy applies to personal information collected through the Website, including when you browse the Website, request a quote, make an enquiry, make a booking or make a payment.
1. Who is responsible for your personal information?
Farnham Sound and Light Limited is the data controller responsible for the personal information collected and processed through the Website.
If you have any questions about how we use your personal information, or if you wish to exercise any of your privacy rights, you can contact us at:
Email: enquiry@puttingcrazy.com
Telephone: 01252 986661
Post: Farnham Sound and Light Limited, Victoria House, South Street, Farnham, England, GU9 7QU
We do not currently have a statutory Data Protection Officer (DPO). Privacy and data protection enquiries should be directed to the contact details above.
2. What personal information do we collect?
Depending on how you interact with us, we may collect the following categories of personal information:
Information you provide to us
This may include:
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Your name;
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Email address;
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Telephone number;
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Billing address;
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Event or venue address;
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Event date;
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Event type, such as a wedding, corporate event, birthday or private party;
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Number of guests or attendees;
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Company or organisation name;
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Information about the mini-golf package or services you are interested in;
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Information contained in enquiries, quote requests or other communications you send to us;
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Booking information;
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Payment and transaction information; and
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Any other information you voluntarily provide to us in connection with an enquiry, quote or booking.
You should avoid providing sensitive personal information unless it is genuinely necessary for your enquiry or booking.
Information collected automatically
When you visit the Website, certain technical information may be collected automatically, depending on your cookie and privacy settings. This may include:
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IP address;
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Browser type and version;
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Device type;
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Operating system;
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Approximate location derived from technical information;
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Pages visited;
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How you arrived at the Website;
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How you interact with the Website;
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Website usage information;
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Referral information;
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Information about Website performance; and
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Cookie and similar technology identifiers.
Some of this information may constitute personal data under applicable data-protection law.
3. How do we use your personal information?
We use personal information for purposes including:
Providing our services
We may use your information to:
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Respond to enquiries;
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Provide quotes;
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Discuss bespoke packages;
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Arrange and manage bookings;
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Process payments;
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Provide mini-golf hire and related services;
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Communicate with you about your booking;
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Arrange delivery, collection, setup or access where applicable;
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Communicate with venues and relevant members of our staff where necessary to fulfil a booking;
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Manage changes to bookings;
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Deal with cancellations;
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Handle complaints and customer-service enquiries; and
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Provide after-sales support.
Website administration
We may use information to:
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Operate and maintain the Website;
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Improve Website functionality;
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Diagnose technical problems;
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Protect the Website against fraud, abuse and security threats; and
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Monitor and improve the performance of our Website.
Analytics and business improvement
Subject to applicable cookie and consent requirements, we may use analytics information to understand:
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How visitors use the Website;
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Which pages and services are most popular;
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How visitors find our Website;
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How effective our advertising is; and
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How we can improve our Website and services.
Advertising
Subject to applicable consent requirements, we may use third-party advertising and tracking technologies, including services provided by Google and Meta, to:
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Measure advertising performance;
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Understand how users interact with our advertising;
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Measure conversions;
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Improve advertising campaigns; and
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Where applicable, show relevant advertising.
We will not use non-essential advertising or tracking technologies on your device where applicable law requires us to obtain consent and you have not provided that consent.
Legal and administrative purposes
We may also use personal information where necessary to:
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Comply with legal and regulatory obligations;
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Maintain appropriate financial and business records;
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Establish, exercise or defend legal claims;
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Prevent and detect fraud or other unlawful activity;
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Protect our rights, property and business; and
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Respond to lawful requests from regulators, courts, law-enforcement agencies or other competent authorities.
4. Our lawful bases for processing personal information
Under UK data-protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We may process personal information where it is necessary to enter into or perform a contract with you.
For example, this may apply when you:
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Make a booking;
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Purchase or hire our services;
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Request a bespoke package that requires us to prepare and administer a contract;
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Make a payment; or
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Require us to communicate with you about a booking.
Legitimate interests
We may process personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Examples may include:
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Managing and administering our business;
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Maintaining customer and enquiry records;
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Responding to enquiries;
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Improving our products and services;
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Maintaining Website security;
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Preventing fraud and misuse;
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Managing our relationship with customers and business contacts;
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Establishing, exercising or defending legal claims; and
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Conducting appropriate business analytics.
Where we rely on legitimate interests, we consider the potential impact on your privacy and ensure that the processing is proportionate.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
For example, this may include certain accounting, taxation, financial-record keeping and regulatory requirements.
Consent
We may rely on your consent where consent is required or appropriate.
For example, we may rely on consent for:
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Certain non-essential cookies and similar tracking technologies;
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Certain advertising technologies; and
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Using photographs or videos of identifiable customers or event attendees for promotional purposes where we have specifically obtained permission.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
5. Booking and payment information
When you make a booking through the Website, we collect the information necessary to administer the booking and provide the services you have requested.
Where you make a payment online, payment processing may be carried out by third-party payment providers, including Wix Payments and PayPal.
We do not intend to collect or store your full payment-card details ourselves where these are processed directly by the relevant payment provider.
Payment providers may process your personal information in accordance with their own privacy policies and terms.
If you make a bespoke enquiry rather than completing an online booking, we may arrange the booking and payment manually using the information you provide to us.
6. Who do we share your personal information with?
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business, provide our services, comply with legal obligations or protect our legitimate interests.
These may include:
Wix
Our Website is hosted and operated using Wix. Wix may process personal information on our behalf in connection with Website hosting, forms, bookings, e-commerce, payments, security, analytics and other Website functionality.
Payment providers
We may share information with payment providers, including Wix Payments and PayPal, where necessary to process payments and manage transactions.
We may use Google services including Google Analytics, Google Ads and Google Search Console.
Depending on the service and the visitor's consent choices, Google may process information relating to Website usage, advertising interactions and Website performance.
Meta
We may use Meta advertising services and associated tracking technologies to measure and improve advertising performance.
Where applicable, such technologies will be subject to our cookie consent mechanism.
Staff and contractors
We may share relevant booking information with our employees, contractors and other people working on our behalf where this is necessary to provide our services.
For example, this may include information required to arrange a booking, access a venue or set up and operate our mini-golf equipment.
Event venues and relevant business partners
Where necessary to fulfil a booking, we may provide relevant information to the venue or other appropriate event partner.
This may include:
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Customer name;
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Contact details;
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Venue address;
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Event date;
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Event information; and
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Delivery, access or setup requirements.
We will only share information that is reasonably necessary for the relevant purpose.
Professional advisers and authorities
We may disclose information to professional advisers, insurers, accountants, solicitors, regulators, courts, law-enforcement agencies or other authorities where this is necessary or legally required.
7. Third-party websites and services
The Website may contain links to third-party websites, platforms or services.
These third parties operate independently from us and have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website before providing personal information to it.
8. Cookies and similar technologies
The Website uses cookies and similar technologies.
Cookies are small files placed on your device that can be used for purposes including security, functionality, remembering preferences, analytics and advertising.
We use cookies in the following broad categories:
Strictly necessary cookies
These cookies are necessary for the Website to operate properly and may support functions such as:
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Website security;
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Page functionality;
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Booking functionality;
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Shopping or checkout functionality;
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Payment functionality; and
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Remembering essential Website settings.
Where permitted by law, strictly necessary cookies may be used without consent because they are necessary to provide a service requested by you.
Analytics cookies
We may use analytics technologies, including Google Analytics, to understand how visitors use the Website and improve its performance.
Where consent is required, these technologies will only be activated after you have provided appropriate consent.
Advertising and marketing cookies
We may use Google Ads, Meta and related advertising technologies to measure advertising performance and, where applicable, support targeted or personalised advertising.
These technologies will be subject to appropriate consent requirements.
Managing cookie preferences
When you first visit the Website, you should be presented with a cookie consent mechanism that allows you to make choices about non-essential cookies.
You should be able to:
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Accept non-essential cookies;
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Reject non-essential cookies; and
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Manage individual categories of non-essential cookies.
You can change or withdraw your cookie consent through the Website's cookie settings where this functionality is available.
We maintain records of cookie-consent choices through our Website's consent-management functionality where applicable.
Because the exact cookies used by the Website can change as Wix, Google, Meta and other services are updated, we may maintain the detailed cookie list separately from this Privacy Policy.
9. International transfers
Some of the third-party providers we use may process personal information outside the United Kingdom.
This may include technology and service providers such as Wix, Google and PayPal.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, as required by applicable data-protection law.
Depending on the circumstances, safeguards may include:
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An adequacy decision or UK adequacy regulations;
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Appropriate contractual safeguards;
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International Data Transfer Agreements or appropriate addenda; or
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Other lawful transfer mechanisms recognised under applicable UK data-protection law.
10. How long do we keep your personal information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting, tax, contractual or reporting requirements.
Our intended retention approach is broadly as follows:
Enquiries
Information relating to enquiries and quote requests will generally be retained for as long as reasonably necessary to deal with the enquiry and for a reasonable period afterwards in case we need to refer back to the correspondence.
Quotes that do not become bookings
We may retain quotation and enquiry information for a reasonable period after the quotation has expired or the enquiry has ended.
Customer and booking records
Information relating to bookings may be retained for the duration of the customer relationship and afterwards where reasonably necessary for business administration, contractual, legal, accounting or dispute-resolution purposes.
Financial records
Financial and transaction records will be retained for the period required by applicable accounting, tax and other legal obligations.
Cookie and consent records
Where consent is required, records of consent and related preferences may be retained for as long as reasonably necessary to demonstrate compliance and manage your preferences.
Photographs and videos
Photographs and videos used for promotional purposes will generally be retained for as long as we have a legitimate reason and appropriate permission to use them.
You may request that we stop using promotional photographs or videos where the relevant processing is based on consent.
We may retain information for longer where this is necessary to establish, exercise or defend legal claims.
11. Your data protection rights
Depending on the circumstances, you may have rights under applicable UK data-protection law, including:
Right of access
You can ask us for a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
This right is not absolute and certain information may need to be retained where we have a lawful reason to do so.
Right to restrict processing
In certain circumstances, you can ask us to restrict how we use your personal information.
Right to data portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format and to have it transferred to another organisation.
Right to object
You may have the right to object to certain processing where we rely on legitimate interests.
You have an absolute right to object to direct marketing.
We do not currently operate a newsletter or send direct marketing communications as part of the Website service.
Right to withdraw consent
Where we rely on your consent, you may withdraw that consent at any time.
For example, you can withdraw consent for certain cookies through the Website's cookie settings.
12. How to exercise your rights
To exercise any of your rights, please contact us:
Email: enquiry@puttingcrazy.com
Post: Farnham Sound and Light Limited, Victoria House, South Street, Farnham, England, GU9 7QU
Please provide enough information to allow us to identify you and understand your request.
We may need to request additional information to verify your identity before responding to certain requests.
We will deal with your request in accordance with applicable data-protection law.
13. Complaints
If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data-protection matters.
You can contact the ICO through its website or by telephone.
The ICO's website is:
Further information about your rights and making a complaint is available directly from the ICO.
14. Security
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
These measures may include appropriate access controls, security procedures, secure systems and restrictions on access to personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should therefore take appropriate precautions when transmitting personal information online.
15. Children's information
The Website and our online booking services are intended primarily for adults.
We do not knowingly seek to collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate permission, please contact us at enquiry@puttingcrazy.com so that we can investigate and, where appropriate, delete the information.
16. Photography and video
We may photograph or record events where our services are provided.
We may use photographs or video recordings containing identifiable individuals for promotional purposes, including on our Website and social-media or advertising channels, where we have obtained appropriate permission or otherwise have a lawful basis to do so.
Where use is based on consent, consent may be withdrawn.
If you would like us to stop using a particular photograph or video in circumstances where the processing is based on consent, please contact us at enquiry@puttingcrazy.com.
17. Testimonials and customer content
We may publish customer testimonials, reviews, photographs or other customer-provided content for promotional purposes.
Where a testimonial or other content identifies an individual and we rely on consent, we will obtain appropriate permission before using it for promotional purposes.
You may contact us if you wish to discuss or withdraw permission for such use.
18. Automated decision-making and profiling
We do not currently make decisions about customers based solely on automated processing that produce legal or similarly significant effects.
Third-party advertising platforms may use their own algorithms and profiling technologies for advertising and measurement purposes where applicable and where the relevant consent requirements have been satisfied.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes to our business;
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Changes to the Website;
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Changes to the services we use;
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Changes to applicable law or regulatory guidance; or
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Changes to how we process personal information.
The latest version will be published on this page.
We recommend checking this page periodically to ensure that you are aware of any changes.
The "Last updated" date at the top of this Privacy Policy indicates when it was most recently revised.
20. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Post: Farnham Sound and Light Limited Trading as Putting Crazy, Victoria House, South Street, Farnham, England, GU9 7QU
Email: enquiry@puttingcrazy.com
Telephone: 01252 986661
Website: www.puttingcrazy.com
Last updated: 25 August 2026